Privacy Policy

Woolcock Lawyers Pty. Ltd. trading as Woolcock Lawyers ABN 91 673 426 965 (“we”, “us” or the “Company”) is committed to privacy protection. We understand the importance of keeping personal information private and secure. This privacy policy (“Privacy Policy”) describes generally how we manage personal information and safeguard privacy.

We care about your privacy. We will never rent, trade or sell your email address to anyone. We will never publicly display your email address or other personal details that identify you. If you would like more information, please don’t hesitate to contact us.

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The Australian Privacy Principles

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We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.

What is “personal information”?

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Personal information that we hold may include your:

· name and date of birth;

· residential and business postal addresses, telephone/mobile/fax numbers and email addresses;

· your personal, legal and financial information, including that of your related entities;

· your computer and connection information; and

· any information that you otherwise share with us.

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How we may collect your personal information

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We only collect personal information that is necessary for us to conduct our business as a law firm providing tailored commercial, property, succession and other legal services.

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Information that you provide to us

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We may collect personal information that you provide to us about yourself when you:

· use our website, including (without limitation) when you:

· complete an online contact form to contact us or any third party supplier, or otherwise use our services;

· provide information to us by telephone or through marketing or competition application forms;

· provide instructions to us, including when you provide personal, legal or financial information to us;

· send us an email or other communication.

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IP addresses

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Our website may also collect Internet Protocol (“IP”) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network.

How we may use your personal information

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Your personal information may be used in order to:

· provide our services to you;

· provide marketing and other communications to you;

· verify your identity;

· respond to any queries or feedback that you may have;

· conduct appropriate checks for credit-worthiness and for fraud;

· prevent and detect any misuse of, or fraudulent activities involving, this site;

· conduct research and development in respect of our products and/or services;

· gain an understanding of your information and communication needs or obtain your feedback or views about our products and/or services in order for us to improve them; and/or

· maintain and develop our business systems and infrastructure, including testing and upgrading of these systems,

and for any other purpose reasonably considered necessary or desirable by us in relation to the operation of our business.

From time to time we may email our customers with news, information and offers relating to our own products/services or those of selected partners. Your personal information may also be collected so that we can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us.

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If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.

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When we may disclose your personal information

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For the purposes set out above, we may disclose your personal information to organisations outside the Company. Your personal information may be disclosed to these organisations only in relation to the services you wish to obtain from us or which you wish us to procure for you on your behalf, and we take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organisations may carry out or provide:

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· customer enquiries;

· mailing systems;

· billing and debt-recovery functions;

· information technology services;

· marketing, telemarketing and sales services;

· market research; and

· website usage analysis.

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In addition, we may disclose your personal information to:

· your authorised representatives or legal advisers (when requested by you to do so);

· credit-reporting and fraud-checking agencies;

· credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);

· our professional advisers, including our accountants, auditors and lawyers;

· government and regulatory authorities and other organisations, as required or authorised by law;

· organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and

· the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.

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Contacting us about privacy

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If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email or by post.

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Access to your personal information

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In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles.

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All requests for access to your personal information must be directed to us by email or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us to retrieve your information, but in no case will we charge you a fee for your application for access.

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In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:

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· be unlawful (for example, where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);

· have an unreasonable impact on another person’s privacy; or

· prejudice an investigation of unlawful activity.

We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.

If we refuse to give you access, we will provide you with reasons for our refusal.

Correcting your personal information

We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.

Storage and security of your personal information

We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.

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Third party websites

You may click-through to third party websites from our website, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to this site only and we assume no responsibility for the content of any third party websites.

Changes to this Privacy Policy

From time to time, it may be necessary for us to revise this Privacy Policy.

Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. We may notify you about changes to this Privacy Policy by posting an updated version on this site.

If you require any further information about the Privacy Act and the Australian Privacy Principles, you can visit the Federal Privacy Commissioner’s website (see www.privacy.gov.au).